Privacy Policy

1. Introduction

Welcome to Steel Strux ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at steelstrux.com (the "Site"), contact us by phone or email, or otherwise use our services.

By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Site or services.

Steel Strux is a custom steel building company headquartered in Menifee, California, serving customers across Southern California. We build custom steel buildings, garages, RV covers, RV garages, and carports, and we collect information from prospective and current customers primarily through our website, phone inquiries, and on-site consultations.

2. Information We Collect

Information You Provide Voluntarily

When you interact with us, for example, by filling out a contact form, requesting a quote, scheduling a free on-site visit, calling our office, or emailing us, you may provide the following types of personal information:

• Name (first and last)
• Email address
• Phone number
• Zip code or city
• Property address (for on-site visits and project assessments)
• Project details (building type, dimensions, intended use, timeline, budget range)
• Any other information you voluntarily include in messages, forms, or during consultations

Information Collected Automatically

When you visit our Site, certain information is collected automatically through standard internet technologies. This may include:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and content viewed on our Site
• Time spent on pages and date/time of your visit
• Referring URL (the website that linked you to our Site)
• Click patterns and navigation paths within our Site
• General geographic location (derived from your IP address)

Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to collect some of the information described above. Please see Section 5 ("Cookies and Tracking Technologies") for more details on the types of cookies we use and how you can manage your preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: To reply to your questions, provide quotes, and schedule free on-site property visits.
• Providing estimates and proposals: To prepare accurate project estimates based on your property details and building specifications.
• Communicating about our services: To follow up on your inquiry, provide updates about your project, and share relevant information about our steel building products and services.
• Scheduling and completing on-site visits: To coordinate our team's visit to your property for field measurements and consultations.
• Improving our website and services: To analyze how visitors use our Site, identify areas for improvement, and optimize user experience.
• Marketing communications: To send you information about our services, special offers, and company updates, if you have opted in to receive such communications. You may opt out at any time (see Section 7).
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Protecting our rights: To enforce our terms and conditions, protect against fraud, and safeguard the security of our Site and services.

4. How We Share Your Information

We do not sell your personal information. We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

We may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party service providers who assist us in operating our business. These may include website hosting companies, analytics providers (such as Google Analytics), customer relationship management (CRM) platforms, email marketing services, and payment processors. These providers are contractually obligated to use your information only to perform services on our behalf and to maintain appropriate security measures.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a court order, subpoena, or government investigation.
• Protection of rights: We may disclose your information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others; to investigate fraud; or to respond to a government request.
• Business transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. If such a transfer occurs, we will make reasonable efforts to ensure that the receiving party honors this Privacy Policy.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use the following types of cookies and similar technologies:

• Essential cookies: These cookies are necessary for the basic functionality of our Site, such as page navigation, security features, and form submissions. Without these cookies, certain parts of our Site may not function properly.
• Analytics cookies: We use analytics tools, such as Google Analytics, to understand how visitors interact with our Site. These cookies collect information about pages visited, time on site, referring sources, and other usage patterns. This data is aggregated and anonymized where possible and helps us improve our Site's content and performance.
• Functional cookies: These cookies remember your preferences and settings (such as your region or language) to provide a more personalized experience on return visits.
• Advertising and remarketing cookies: We may use cookies from advertising platforms to deliver relevant ads to you on other websites based on your visit to our Site. These cookies track browsing activity across websites.

Managing Your Cookie Preferences

Most web browsers are set to accept cookies by default. You can modify your browser settings to block or delete cookies at any time. Please note that disabling cookies may affect the functionality of certain features on our Site. Below are links to cookie management instructions for common browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. There is currently no universally accepted standard for how companies should respond to DNT signals. At this time, our Site does not respond to DNT browser signals. However, you can manage your tracking preferences through your browser's cookie settings as described above.

6. Data Security

We take the security of your personal information seriously and implement commercially reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser and our Site is protected using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption.
• Access controls: Access to personal information within our organization is restricted to personnel who need it to perform their job duties, and these individuals are trained on data privacy obligations.
• Secure data storage: Personal information is stored on secure servers and platforms maintained by reputable hosting providers with appropriate security certifications.
• Regular security reviews: We periodically review and update our security practices to address emerging threats and vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data. If you believe your personal information has been compromised, please contact us immediately at sales@steelstrux.com.

7. Your Privacy Rights

California Residents: Your Rights Under the CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information. These rights include:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions allowed under the law (for example, if we need to retain the information to complete a transaction you requested, for legal compliance, or for certain internal purposes).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. As stated above, Steel Strux does not sell your personal information. If we engage in any activity that qualifies as "sharing" under the CCPA/CPRA (such as cross-context behavioral advertising), you may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit our use and disclosure of that information to what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level of service, or impose penalties because you exercised a CCPA right.

How to Exercise Your Rights

To submit a request to exercise any of the rights described above, you may contact us through any of the following methods:

• Email: sales@steelstrux.com
• Phone: (888) 820-4992
• Mail: Steel Strux, 28005 Bradley Rd, Ste 105 #700, Menifee, CA 92586

Please include sufficient information for us to verify your identity and process your request. We may ask you to confirm your name, email address, and other details associated with your account or inquiry to verify that you are the person (or authorized agent of the person) whose information is the subject of the request.

Verification Process

Upon receiving a privacy rights request, we will take reasonable steps to verify your identity before fulfilling the request. This is to protect your personal information from unauthorized access. Depending on the type of request, we may ask you to provide information that matches records we have on file. If we cannot verify your identity with reasonable certainty, we may request additional documentation. We aim to respond to all verified requests within 45 days of receipt. If we need additional time (up to an additional 45 days), we will inform you of the extension and the reason for the delay.

Authorized Agents

You may designate an authorized agent to submit a privacy rights request on your behalf. If you choose to use an authorized agent, we may require: (a) the authorized agent to provide proof of their authorization (such as a signed written authorization or power of attorney), and (b) you to verify your own identity with us directly.

Marketing Opt-Out

If you have opted in to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions included in any marketing email, contacting us at sales@steelstrux.com, or calling us at (888) 820-4992. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your project or inquiry (such as appointment confirmations or project updates).

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and duration of our relationship with you
• Whether there is an ongoing business need (such as an active project or open inquiry)
• Legal obligations that require us to retain data for a certain period (such as tax records, contractual obligations, or litigation holds)
• The sensitivity of the personal information

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention practices.

9. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated or controlled by Steel Strux. These may include social media platforms, financing partner websites, review sites, or other external resources. This Privacy Policy does not apply to those third-party sites.

We encourage you to review the privacy policies of any third-party website you visit. We are not responsible for the content, privacy practices, or security of any third-party sites, and linking to them does not imply our endorsement.

10. Children's Privacy

Our Site and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. If you believe a child under 13 has provided us with personal information, please contact us immediately at sales@steelstrux.com so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

For material changes that significantly affect how we handle your personal information, we may also provide notice through our Site (such as a banner notification) or via email if we have your contact information on file. Your continued use of our Site and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the methods below. We are committed to addressing your privacy inquiries promptly and thoroughly.